Shipping Info & Store Policies


 

Shipping Within Canada

Orders are sent via Canada Post and can be expected to arrive by or before August 31st, 2020. Applicable provincial and federal taxes are applied when your order is processed according to where the item will be shipped.

Shipping Within US & International

Shipping within the US & International is available. 

**Please be advised that Northwaters & Langskib Wilderness Programs will not be covering, nor is liable for, duties and taxes that may be applied to orders upon arrival in the destination country.**

Production Minimums

We reserve the right to cancel orders if manufacturers’ production minimums are not met. We hope that this will not become necessary.  However, if it does, you will be notified and receive a full refund.

Exchanges/Refunds/Returns

Refunds or changes to your order can be made before August 16th when the Online Store closes and manufacturing begins. If you would like to change or cancel an order please contact Jen Zahorchak before August 16th by email at jen@northwaters.com

Since some products are made to order, changes to orders may not be possible after August 16th. Exchanges will only be possible where product stock exists. In this case the purchaser would be responsible for any associated shipping fees. Free shipping offer does not apply to exchange shipments.

Please refer to the manufacturer's size charts that accompany clothing items.

For questions or concerns please contact Jen Zahorchak at jen@northwaters.com